Careers
You might have just found the perfect company and career for you.
Careers at Classic Journeys
Classic Journeys is an award-winning La Jolla-based adventure travel company that handcrafts trips of a lifetime. Travel + Leisure magazine has named us the World’s Best Tour Operator in its annual World’s Best Awards multiple times. From the first year’s offerings of six regions in three countries in 1995, we now offer more than 100 itineraries in 50 countries on six continents. One style of travel has grown to several—culture, walking, culinary, family, river cruising, multisport, alumni and incentive. And set departures have been complemented by all manner of private and custom trips—all the while following that one single guiding principle—handcrafting trips of a lifetime.
Our office is open Monday to Friday 8:00 am to 5:00 pm and is located in the middle of La Jolla’s beautiful village, just steps to the world-famous Cove and its resident seals, as well as great shopping and restaurants.
We are always interested in receiving resumes/CVs from individuals with knowledge and experience in the luxury travel industry. Please send a cover letter and your resume to us at moreinfo@classicjourneys.com.
Our Company Benefits Include:
Open Positions
Travel Experience Specialist
Do you love talking about travel? Do you enjoy helping others plan a trip? Do you feel great when someone takes your recommendation on an awesome vacation spot? If so, you may have just found the perfect company for you. We’re seeking someone who has top-notch phone and computer skills, as well as an inherent desire to help guests choose to travel with us on a handcrafted trip of a lifetime. (Not required, but bonus points for you and us if you have lived abroad or have solid travel experience.)
ROLES AND RESPONSIBILITIES:
- Outbound sales to highly qualified prospects who have expressed interest in traveling with us as well as VIP guests who have previously traveled with us
- Inbound sales as prospective guests contact us by phone and email to plan their trips with us
- Access and update guest information in our computer system using Hubspot
- Keep clear notes and concrete next steps for prospect follow-up
- Demonstrate outstanding consultative selling skills
- Follow and achieve the department’s sales goals on a monthly, quarterly, and yearly basis
- “Go the extra mile” to assist guests and support sales
- Contact guests to answer questions and take new reservations
- Collaborate with Tour Operations, Marketing, and other members of our team (e.g. assisting with guest travel plans, providing guest quotes for social posts, etc.)
- Suggest ways to improve sales (Growth-oriented: identify additional opportunities for growth and revenue within leads when applicable)
REQUIRED SKILLS AND KNOWLEDGE:
- Bachelor’s degree plus a minimum of 2+ years of experience in customer service, event planning, communications, sales, marketing, or related field
- Passion for talking about travel
- Enjoyment in providing top-notch, high-touch customer service
- Understand consultative sales
- Energetic, dynamic, positive, and professional with excellent verbal and written communication skills
- Knowledge and use of proper email and telephone etiquette
- Ability to accurately multi-task while meeting deadlines
- Goal-driven, self-motivated, and able to work independently
- Team-oriented Strong PC skills including Microsoft Outlook and Hubspot or similar CRM
- Friendly, upbeat, and competitive personality with a passion to talk about travel
Anticipated annual compensation $70,000 ($15/hour + commission) + excellent benefits.
Tour Guide/Tour Leader
JOB DESCRIPTION
Want to work in travel as part of the world’s best team? Classic Journeys is an award-winning cultural walking tour company that operates tours worldwide. Travel + Leisure magazine has named us the World’s Best Tour Operator in its annual World’s Best Awards in 2019 and 2014, and top ten for more than a decade. Founded in 1995, we offer more than 80 itineraries in 45 countries on six continents. Our guides are local to each region where we run our tours.
Are you passionate about your home region? Do you love guiding small groups? Do you feel great when someone has a new appreciation for and is inspired by travel? If so, you may have just found the perfect company for you. We’re seeking someone who has top-notch guiding, logistics, and people skills, as well as an inherent desire to guide handcrafted trips of a lifetime for our guests.
We have immediate openings for guides in:
- Bryce, Grand Canyon, Zion
- Yellowstone
- Glacier Montana
- Alaska
- Acadia
- San Juan Islands
ROLES AND RESPONSIBILITIES:
- Work closely with our tour operations team to learn about our tour itineraries and be able to add your own local expertise to help craft our week-long itineraries
- Guide our small groups of intellectually curious travelers (group size averages 8-10 pax)
- Capable of working long hours on consecutive days for our 7 day/6 night tours
- Lead guests on walks and explorations that average 4 hours of walking per day as well as other activities and explorations
- Provide exceptional customer service
- Enjoy spending time with others to explore, share experiences and have fun
REQUIRED SKILLS AND KNOWLEDGE
- Minimum 5 years experience leading multi-day tour groups of 6-16 people.
- Demonstrated knowledge of and passion for natural history, culture, food + wine, and wildlife
- Outstanding people skills
- Deep knowledge of and appreciation for your home region and passion to share your knowledge with others
- Strong problem-solving skills and capacity to make independent decisions
- Ability to follow tour budget
- High level of integrity, maturity, patience, and enthusiasm
- First aid and CPR certified (Wilderness First Responder is a plus).
- Clean driving record and properly licensed if driver-guide
- Fluency in English
- Love of all things travel
CONTACT:
To apply, please email a cover letter and your CV/resume to careers@classicjourneys.com
Our guides are from the regions where we travel. Please indicate in the subject line your home region or region of expertise. For example: “I am from Tuscany” so we can quickly note this among the many inquiries we receive.
At Classic Journeys, we simply could not do our work without the diverse kaleidoscope of humanity that creates and delivers our remarkable offerings across the planet. As a Company that respects and celebrates the inherent diversity in the places we explore, we recognize the need to mirror that same diversity and all the interconnected perspectives within our organization. We are committed to building a community of different genders, races, ages, sexual orientations, chosen identities, and countries of origin where every person brings their whole self to work and whose skills, talents and abilities are valued. We believe we can explore farther and in a more meaningful way by actively creating a more diverse and inclusive organization where everyone feels they belong.
Classic Journeys is an equal opportunity employer. Individuals seeking employment at Classic Journeys are considered without regards to race, sex, color, religion, national origin, age, disability, genetics, marital status, pregnancy, unemployment status, sexual orientation, citizenship status or veteran status.
Work With Us
We are always interested in receiving resumes/CVs from individuals with knowledge and experience in the luxury travel industry.